www.hciltd.com.au is provided and maintained by Health Care Insurance Pty Ltd (HCi), ABN 43 009 579 088.

HCi website disclaimer

HCi’s website falls into two main components – the main, public website (known as “the website”) and the member portal (known as “Online Member Services” or “OMS”). The content of this site may change at any time.

The following information is provided to help you understand our website and obligations, as well as your rights and responsibilities when dealing with HCi digitally.

Provided information

While every effort is made to ensure the information on our website, app and social media platforms is current and complete, HCi takes no responsibility for any errors or omissions. Site visitors should confirm all information with the relevant organisation listed before acting on such information.

The information on this website is general factual information and is not intended to be personal medical or financial advice. Before you make any decision about acquiring or continuing an HCi membership, please contact us or consider the HCi member guide.

If there is any discrepancy between our website and the HCi Fund Rules, the Fund Rules will be the final authority.

Privacy and online data

Please read our privacy notice for information on how we respect our members’ trust by keeping their details confidential.

HCi takes reasonable steps to protect any information you provide via our website. We cannot guarantee that information transmitted over the internet is completely secure. There are risks in using any website, including the HCi site, despite our efforts to secure and encrypt any information sent to us. Therefore, provision of information is a sign that you accept that providing information via our site is at your own risk.

Social media policy

HCi has always welcomed constructive feedback from our members and the greater community. We see our social media platforms as an excellent way of providing the means of further engagement.

We welcome your feedback, and encourage you to actively engage with us online in a respectful manner. We do, however, reserve the right to moderate the content and we may remove content that is:

1.  offensive, abusive, obscene, racist or hateful
2.  illegal, inaccurate or misleading
3.  threatening or defamatory
4.  endorsing and advertising from other organisations
5.  spam or containing viruses
6.  personal or financial information (for example your membership number or policy details)
7.  infringements of a person’s intellectual property rights

We will review all posted content, including links, and remove any that we believe is inappropriate.

We may also block users from posting to our pages.

Even though social media operates 24/7, we do not monitor our pages outside of normal working hours.  As we may not be aware of any inappropriate content straight away, we encourage other users to ignore these comments and report them to HCi. We also encourage anyone with concerns or negative feedback to contact us directly either on 1800 804 950, HCi Chat or enquiries@hciltd.com.au during normal office hours.

Furthermore, our social media pages are not for specific servicing enquiries. Whilst we will try and answer any queries in as timely a manner as possible, it may be more effective to contact our customer service team directly via HCi Chat, 1800 804 950 or enquiries@hciltd.com.au.