Member Satisfaction Survey

In a recent survey, Healthcare Insurance members had the opportunity to provide feedback on the quality of service and overall satisfaction experienced throughout the Hirmaa group of health funds, and you rated us first class.

HCI was ranked 3rd overall for member satisfaction out of the entire group, but was delightfully rated first when it came to the issues most important to you.


You kindly rated us first, for friendly service. For personal service. For being easy-going. For staff attentiveness and responsiveness, just for starters.

We have always endeavored to put our members first and listen to your needs and concerns. This became more apparent especially when it came to the convenience of making a claim and the responsiveness in receiving payment, where we’re over the moon that you rated us again, first.

Never one to rest on their laurels, our team at HCI will continue to strive to offer the best service we can with your interests at heart and continue to improve on the things that matter to you. Just like our new on line claiming App that will improve the speed and efficiency of making a claim that much easier.

We always welcome feedback from our members. Please feel free to contact us on 1800 804 950