Claiming extras

Lodging a claim

All accounts and receipts must include the appropriate item number and/or a full description of the services / products being claimed and must be accompanied with a completed claim form.

All services / products must be provided by practitioners who are operating in private practice and who are approved by HCI.

Claims must be lodged within 2 years of the date of service.

Benefit payments are calculated on the date services / products are provided.

Health Care Insurance App

The new Health Care Insurance phone app allows you to easily claim through the use of your smart phone. 

Download the app and when you have to claim simply take a photo of the receipts you have been provided by your service provider. Your claim will then be submitted electronically. 

Get it on Google PlayAvailable on the App Store


Electronic claiming (HICAPS)

HCI members have access to a simple and convenient way to claim benefits. Electronic claiming systems such as HICAPS lets you claim your extras benefit right there, on the spot, after the consultation with your health service provider such as dentists, optometrists, chiropractors, physiotherapists, podiatrists and a number of other therapies.

If your claims are not processed at the point of treatment through an electronic swipe card system such as HICAPS, you can forward your claims to us by:

Mail to PO Box 931 Burnie, TAS 7320
Fax to 1800 643 969
In person at 25 Cattley Street, Burnie
Email to enquiries@hciltd.com.au

HCI members have access to a simple and convenient way to claim benefits. Electronic claiming systems such as HICAPS lets you claim your extras benefit right there, on the spot, after the consultation with your health service provider such as dentists, optometrists, chiropractors, physiotherapists, podiatrists and a number of other therapies.

With one swipe of your HCI membership card through an EFTPOS style terminal your health service provider can have the cost of your consultation assessed electronically. Based on your level of cover, entitlements will be authorised on the spot. You will need to pay the difference (if any) between your extras benefit, which HCI pays directly to the practitioner, and the fee charged.

In most cases Extras claims are processed on the day they are received, assuming they include all the necessary information.

Receiving benefit payments

Direct Credit

If you have paid the account, your benefit can be paid electronically into your nominated bank account. You will receive separate notification as to the payment details.

Cheque

If you have paid the account, a cheque will be made payable to you, or if you have not paid the account, a cheque will be made payable to the practitioner who provided the treatment.

It’s important to remember:

All accounts and receipts must include the appropriate item number and a full description of the services / products being claimed and must be accompanied with a completed claim form.

All services / products must be provided by practitioners who are operating in private practice and who are approved by HCI.

Claims must be lodged within 2 years of the date of service. 

Benefit payments are calculated on the date services/products are provided.