By now you may have seen the new HCi Chat feature on our website.

We’ve implemented this feature to improve communication and support for members. The chat functionality was added in early November and gives you access to our membership team between 8:45am and 5:00pm daily.

Members are using HCi Chat to have conversations on a range of topics including what they can claim, requests for replacement cards and to ask about services covered by their policy. Feedback so far shows members are extremely happy with how easy it is to use and that they chat with a real member of the team not a bot.

Our membership team observed “members really appreciate how convenient is to not have to call, and that they can take their time to think about their questions and our answers”.

If you have a health insurance question, why not jump onto the site and give HCi Chat a try today! Just visit and look for the green box.

Remember HCi Chat is free to use, private, and answered by our own experienced staff – no robo responses.


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The new HCI phone app allows you to easily claim through the use of your smart phone.

Get it on Google Play Available on the App Store