HCi Claiming App Privacy

 HCi is committed to protecting and maintaining the privacy of all individuals we deal with, in accordance with the Privacy Act 1988 (Cth), associated Australian Privacy Principles (APPs) and other relevant legislation, including State based legislation.

Privacy when using the HCi claiming app

When using the HCi Claiming App we collect information about you, such as your name, member number, email address and details in whatever documents you attach. This information is only used for processing your claim(s). Your personal information is only disclosed, if necessary, to persons or organisations including, but not limited to, our health service providers, other service providers, professional advisers and regulatory bodies. We take all reasonable steps to protect your personal information and will never sell it.

If you do not provide any personal information, you are unable to submit claims via the app. The HCi Claiming App is being retired in February 2026. Claims can be submitted via logging into our secure OMS portal, mailing receipts and a claims form to us, or visiting our Burnie office.

 Need more privacy information?

Please refer to our full Privacy Policy for further details.