HCi Factsheet – HCi membership management
Making health insurance easy!
Common HCi membership management questions
current January 2026
At HCi, we make health insurance easy! And managing your membership should be easy, too. But sometimes there are things you want to do that are a bit different to the day to day stuff.
Here are answers to some of the most common “how do I… ” questions we receive. Of course, if you still have questions, please contact us via HCi Chat, phone or email!
How do I update my membership contact details
If you moved house, updated your phone or got a new email address, it’s important to let us know so we can stay in touch with you.
We’ve made updating your contact details easy! Just
- log into OMS and update it yourself
- call us during business hours
- fill in our policy change form and give it to us via OMS, email or mail
You can also update contact details for any adult dependants on your policy – or let them do it themselves!
HCi offers OMS in every membership
As an HCi member you can access OMS – HCi’s Secure Online Member Services portal –
to manage your membership at any time.
OMS gives you the ability to:
- submit claims in a secure environment
- look at your membership details
- review your claims and limit usage
- update your contact details
- make credit card payments
- order a new membership card
To register for OMS, click here and follow the link. All information passed through the secure
site is protected through a password you choose.
How do I update my health cover?
You can vary your level of cover to meet your changing needs at any time.
If you change your cover by adding a new option, increasing your cover level, or moving to a lower excess, waiting periods will apply to the higher benefits of your new cover. You will, however, have continued access the existing level of cover.
To change the level or type of cover you have, please use our policy updates form.
You can also add or remove dependants from your cover. However, this may involve a change of policy type (eg you may need family cover instead of single when you have a baby, or to move from family cover to couple cover when your children leave home). Call us for help, log into OMS or use our dependant declaration.
How do I get a membership suspension?
Members may apply for suspension of their membership, if they have held cover for at least 12 months and all premiums are current.
Suspension (or postponement) of membership can be requested by completing the relevant form for your
- absence from Australia for travel reasons for 28 days to 2 years; or
- financial hardship for up to 6 months.
Note that specific rules apply and a suspension can have various impacts on your cover. Please red our suspension factsheet before applying for a suspension.
How do I end cover and HCi membership?
If you choose to stop your hospital cover, any future hospital health cover premiums will be subject to the Lifetime Health Cover (LHC) provisions for periods of absence.
Please note that high income earners will be subject to the Medicare Levy Surcharge (MLS) if they do not have an appropriate level of hospital cover.
When considering cancelling or suspending your health insurance cover, please call us on 1800 804 950 or use HCi Chat.
How do I find my Private Health Tax Statement
Want to see your statement or get a copy for your tax records? It’s easy!
Log into your ATO MyTax portal
Ask your tax agent, if you have one
HCi used its best endeavours to ensure this information was accurate at the time of publication. From time to time, circumstances relating to the subject matter may change which may impact the accuracy of the information. This information is also general in nature and does not take into account any specific health or financial situation. Before making any decisions in relation to this information, you should consider your own financial and health situation and seek professional advice. Health Care Insurance Ltd ABN 43 009 579 088. A Registered Private Health Insurer.
